Working with Reluctant or Ambivalent Cli
All agencies working in the social care sector have striven to successfully engage with clients and to help them make real and sustainable changes in their lives. Supporting People’s redrafted QAF demonstrates that funders expect work activity to deliver verifiable outcomes. The non-engagement in services by clients is potentially a very serious problem for service providers that can potentially undermine the confidence and funding of an organisation.
How to reach out to reluctant or ambivalent clients while maximising the opportunities for success is an essential skill for frontline staff and managers.
Who Should Attend
This course is suitable for all staff and operational managers involved in the delivery of services to Social Care clients who may be reluctant or ambivalent users of structured support.
Aim
By the end of this course participants will have developed an understanding of why clients may be reluctant or ambivalent to engage with services and will have gained a range of skills to make their work with reluctant or ambivalent clients more successful.
Objectives
By the end of the course participants will be able to
• Describe the principle reasons clients are reluctant or ambivalent about engagement with services.
• Know an applicable range of models of change.
• Apply a range of practical strategies to promote client engagement.
• Identify options to manage themselves and clients through the working relationship.
• Apply the application of key skills such as goal setting and feedback within the context of supporting the engagement of clients.
• Recognise and attend to their support needs as staff.
• Make an outline personal action plan to implement the learning.
This course supports the following Health & Social Care Level 3 Units:
HSC31, HSC33, HSC35, HSC328, HSC329, HSC330, HSC336, HSC339, HSC344, HSC352, HSC369, HSC399, HSC3100, HSC3111, HSC3116, HSC3119