Working with Reluctant or Ambivalent Cli
All agencies working in the social care sector have striven to successfully engage with clients and to help them make real and sustainable changes in their lives. The non-engagement in services by clients is potentially a very serious problem for service providers that can undermine the confidence and funding of an organization.
How to reach out to reluctant or ambivalent clients while maximising the opportunities for success is an essential skill for frontline staff and managers.
Objectives
By the end of the course participants will be able to:
• Describe the principle reasons clients are reluctant or ambivalent about engagement with services.
• Refer to an applicable range of models of change.
• Apply a range of practical strategies to promote client engagement.
• Identify options to manage themselves and clients through the working relationship.
• Apply the application of key skills such as goal setting and feedback within the context of supporting the engagement of clients.
• Recognize and attend to their support needs as staff.
• Make an outline personal action plan to implement the learning.
This course supports the “knowledge” component of the following L3 Units:
SHC31, SHC33, HSC3003, HSC3004, HSC3045