Assertiveness: Positive Skills in the Workplace
This experimental one day course is aimed at people in all working environments who want to improve their relationships and effectiveness. The proper use of assertive behaviour enables people to deal with work colleagues and clients, in a way that is productive yet maintains and improves relationships. This course is designed to give participants the appropriate communication skills to assert themselves in a wide range of situations at work and get positive results. These skills can help increase productivity, achieve greater control over daily working life and minimise work stressors.
Course content includes:
• Good communication skills that can reduce conflicet and enhance rapport
• Simple techniques in assertive communication
• Exploring how to create win-win situations
• Utilising body language, voice tone and emotional communication effectively
• Positive negotiating skills
• Positively asking for what you want, saying no and dealing with criticism