Practical Client Participation
This one day course is grounded in the practicalities of meaningfully involving your clients. It will ensure that participants understand the context for involving clients but its main emphasis is in giving participants the confidence to use a range of approaches and tools to develop and sustain participation.
Aim
To enable participants to initiate, develop and maintain a programme of client participation and empowerment that meets the needs of clients, the organisation, regulators and funders.
Objectives
By the end of the course participants will:
• Know the requirements and expectations contained in the Supporting People redrafted QAF standards with particular reference to C1.5 Client Involvement and Empowerment and other regulatory frameworks
• Understand the advantages and reasons for promoting participation in Social Care.
• Have identified the characteristics of successful and unsuccessful participation initiatives.
• Consider a range of proven successful initiatives from other organisations.
• Have identified barriers to participation and know a number of ways of overcoming such barriers.
• Have considered the strategic issues necessary to deliver effective participation.
• Have identified a range of problems that are likely to occur and explore the means to overcome them.
• Know a range of possible approaches to communicate successfully with clients.
• Know how to hold successful meetings with clients.
• Know a range of options of how to involve clients at an organisational and strategic level.
• Have identified a range of short and medium term goals and written an outline action plan.
This course supports the following Health & Social Care, Level 3, Units
HSC31, HSC33, HSC35, HSC330, HSC332, HSC344, HSC350, HSC382, HSC3111, HSC3116, HSC3119