Count Me In - How to Prevent Evictions & Exclusions
Securing positive outcomes is the central objective of good supported housing practice. With the advent of formalised outcome frameworks, and an awareness of the need to demonstrate value for money the pressure is on organisations to demonstrate the effectiveness of their work.
This course is suitable for housing managers and staff working with all forms of tenure in supported housing. The course will ensure staff responsible for housing management and support are able to remove barriers to accessing accommodation and reduce evictions and bans within their projects.
This course will also ensure that floating support staff are able to effectively advocate for their clients.
Objectives
By the end of the course participants will:
• Understand Supporting People QAF standard C1.4 Fair Access, Diversity and Inclusion.
• Understand the effects of exclusions, evictions and bans on potential/current clients, staff and project outcomes
• Understand the range of barriers that contribute to exclusions
• Know the equal opportunity/anti-discriminatory context of the exclusions and evictions process.
• Know how to plan to reduce exclusions using a process of good risk and needs management.
• Understand the key rights and responsibilities and legal protection for tenants/licensees and landlords under current housing law.
• Understand good practice in the recovery of rent arrears from clients and housing benefit departments.
• Explore good practice re: complaints and appeals.
