Communication Skills
This is a practical workshop on how to improve communication skills between individuals and within groups, both small and large, real and virtual. It addresses the purpose of communication, the different levels of communication, the benefits of improved communication and how to know when you are communicating effectively. This course is applicable to any workplace situation and will also have benefits in other areas of life.
Participants should be prepared to try out different types of communication skills in a focused group environment.
Course Content:
• How we communicate and how we fail to communicate
• Different types of communication for different purposes
• What makes communication effective
• What happens when communication is not working and what to do about it
• How to improve communication with others, even if they don’t want to
• The benefits of effective communication in different areas
Outcomes:
Participants will have developed and practised skills to improve communication in a variety of situations. They will have explored tried and tested methods as well as new methods tailored to their particular circumstances. Participants will have grown in confidence in learning to tackle more challenging areas of communication.