HLG Services - Housing Support Team
HLG’S Housing Support Team is a multi-faceted service offering housing related support to a variety of service user groups. A substantial portion of the teams’ funding derives from the City “Supporting People” programme for the provision of floating support. In addition, the teams’ stakeholders comprise of Nottingham City Council, the “Supporting People” team in the County and Nottingham Social Services. The team employ a client-centred approach to the delivery of support services.
Floating Support Services
HLG floating support services can offer assistance in addressing a range of housing related issues, i.e. :
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Establishing a new tenancy
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Setting up utilities, tracking housing benefit applications, accessing Community caregrants.
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Maximising Income.
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Assessing welfare benefit entitlement, realising training and employment potential.
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Accessing Primary Health Care
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Registering with and utilising GP and Dental Services, engaging with mental health services
Education, Training and Employment
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Identifying appropriate opportunities, assisting with access, providing encouragement and assistance with initial engagement.
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Involvement in local community
Identifying appropriate places for people to access i.e. leisure facilities, faith groups,
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Familiarising clients with the geography of local facilities.
The floating support services at HLG are:
Key Support
Key support is a generic resettlement and tenancy support service which is offered to vulnerable people aged 16 and over who live in Nottingham City. HLG is part of the Key Support Consortium, which is made up of a number of providers within the City.
How to make referrals to Key Support:
Referrals to HLG’s “Key Support “service are made through the Central Access Point (CAP). Referrals can be made in the following ways:
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3 Ways
3 Ways provides housing related support to people with drug problems, working with people over the aged of 16 who live in Nottingham City. HLG is part of the 3 Ways Consortium which is made up of a number of providers within the City.
How to make referrals to 3 Ways:
Referrals to HLG’s “3 Ways “service are made through the Central Access Point (CAP). Referrals can be made in the following ways:
County Floating Support Service
The service offers support to 10 people living in South Nottinghamshire (Broxtowe, Rushcliffe, Gedling).
How to make referrals to County Floating Support Service:
Referrals can be made by a HLG referral form or by telephone.Please call H.L.G. on 0115 9565313.
Aftercare Service (Young People)
The Service comprises of one worker who offers housing support to young people of 16 to 21 years of age who have been ‘looked after’ by Social Services. The service offers assistance with a range of housing related issues
Referrals
Referrals to the Aftercare Service can only be made by Nottingham Leaving Care Team.
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Accommodation Finding Service (part of Key Support Consortium)
Aim
This service is designed to give advice and help to homeless singles and/or couples over the age of 16 within Nottingham City experiencing any housing or homelessness issues relating to securing suitable accommodation. Once suitable independent accommodation is secured the workers will refer the clients to floating support in order to sustain their tenancy.
What the service offers:
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A worker will help you to look at your current housing situation and give you information on housing options available to you. These may include hostels, supported housing, private rented accommodation as well as local authority and housing association.
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A worker will meet up with you regularly to help you to find accommodation by exploring various avenues.
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Drop-in sessions twice a week where clients will be able to access homelink bidding system.
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Drop-in sessions can be also used to obtain one off advice on housing matters.
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Help to complete forms to apply to suitable housing and assist you until you move into appropriate accommodation.
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Your worker will advise you on housing benefits and refer you (if necessary) to floating support once you have moved into your new tenancy.
How we work:
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Service will be delivered from HLG office based at 21 Clarendon Street.
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A named worker will be assigned to work with each individual service user.
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One to one work will be done according to mutually agreed plans.
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The workers will work with service users on an ongoing basis until their accommodation problems have been resolved.
Referral procedure:
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Referrals to this service be made by contacting Central Access Point (CAP) on 0800 0556184.
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This service will accept self –referrals or referrals from workers- Please ensure that the referrals have been discussed with the service user.
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Service users can also access this service directly by attending a drop- in sessions held at HLG on Mondays and Thursdays between 2 – 4pm.
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Ideally referrals should be able to provide the name, D.O.B, reason for referral and a means of contacting the person.
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This service aim to make contact with the individual within 48hours of receiving the referral.
We will offer fact to face assessment to every person referred.
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If this service is not appropriate we will endeavour to give advice on other more suitable options.
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