Managing Poor Performance
Managing poor performance is a key skill for supervisory staff but many supervisors feel uncomfortable and unsure about this area of their work. This course will give supervisors an opportunity to acquire the skills and knowledge to tackle the issues when an employee’s behaviour or performance falls below the required standards of your organisation.
Who should attend?
Managers and supervisors who are responsible for managing staff performance issues including those who may be involved in the disciplinary process.
Aim
This course enables managers and supervisors to explore the range of skills and techniques that are necessary to tackle poor performance and develop appropriate solutions that defuse the emotive aspects.
Course Outcomes
By the end of the course participants will;
• Know how to prevent poor performance.
• Know how to improve poor performance once it occurs.
• Know the legal framework for terminating employment contracts due to poor performance.
• Understand 'how' and 'why' some people perform at unacceptable levels.
• Know how to interview poor performers in a constructive, professional manner.
• Have explored how poor performers’ behaviour and the failure to tackle the problem can affect other people they manage.
• Have drawn up a personal action plan
This course will contribute to the learning needs of:
NOS Health & Social Care Level 4 Core Unit HSC43b
NOS Leadership & Management Unit D5, D7 & D8