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Programme
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COUNT ME IN - REDUCING EXCLUSIONS, EVICTIONS & BANS |
Securing positive outcomes for our work with service users is a key objective for any supported housing organisation. This objective is essential because it is only by engaging with sometimes challenging issues and work that the core aims of an organisation be achieved, funders can feel confident that the activity that they are supporting is successful, and long term change is made in the lives of our service users.
Aim
The course offers staff alternatives to seeking exclusion, eviction or ban when working with difficult and challenging clients.
Objectives
By the end of the course participants will;
- know how to give positive and critical feedback
- know how to conduct good negotiations
- know how best to make use of the risk assessment process to work with challenging clients
- know how to engage in and sustain effective joint working
- have considered the equal opportunity implications of exclusion, eviction and bans
- be aware of the best standard expected in appeals, and evictions process.
- explore a range of current research on the subject of exclusion
- have developed a personal action plan